USER AGREEMENT

1.3. The user shall use the service only in compliance with:

• this Agreement;
• the Public Offer;
• other service documents;
• applicable law.

3.3. The Contractor provides:

• network infrastructure access;
• configuration data and instructions;
• access management interfaces;
• payment and renewal options;
• limited technical support for using the service via supported WireGuard.

5.2. If the user uses other apps (e.g. OpenVPN, V2Ray, Clash, Shadowsocks, Nekobox, AnyConnect, etc.), the Contractor may:

• decline consultation on those apps;
• not fix issues caused by their use;
• refer the user to those apps’ developers;
• recommend switching to supported WireGuard.

6.2. The user shall provide accurate information sufficient for:

• access provisioning;
• payment confirmation;
• support;
• refund review;
• fraud and abuse prevention.

6.3. The user is responsible for:

• device security;
• security of Telegram, email, and other interfaces used;
• confidentiality of configurations, QR codes, files, and access parameters.

7.2. The user must not use the service to:

• commit unlawful acts;
• distribute malware;
• phish, spam, or automate abuse;
• gain unauthorized access to IT systems;
• run DDoS, credential stuffing, vulnerability scanning, infrastructure attacks, or similar;
• infringe third-party rights;
• circumvent restrictions for purposes clearly unlawful.

7.3. The user shall not:

• disrupt normal service operation;
• interfere with servers, interfaces, bot, site, or API;
• access other users’ configs or data;
• bypass technical limits;
• impose disproportionate load on infrastructure.

7.4. The user may not:

• copy, decompile, modify, or analyze internal architecture beyond what law permits;
• resell or rent access;
• publish or distribute personally issued access;
• use the service as part of a commercial VPN offering without written consent.

8.1. The user shall refrain from actions that may harm:

• the Contractor;
• other users;
• third parties;
• technical infrastructure;
• the service’s business reputation.

8.2. Prohibited conduct includes:

• sharing access configs with others;
• using one access contrary to technical limits;
• creating multiple accounts to bypass limits or repeat trials;
• sending false information or fake payment proofs to support;
• abusing refunds;
• fraudulent use of support or the service.

9.2. The user shall not send through support:

• unlawful content;
• malware;
• materials infringing third-party rights;
• spam;
• knowingly false information;
• excessive sensitive data unrelated to the ticket.

9.3. By sending content, the user confirms they:

• may lawfully provide the materials;
• provide them voluntarily;
• understand they may be used to handle the ticket, diagnose issues, and resolve disputes.

9.4. The Contractor may store and process tickets as needed to:

• resolve technical or payment issues;
• improve support;
• prevent abuse;
• protect its rights and legitimate interests.

10.1. Use may be provided:

• as a limited free trial;
• on a paid basis under a selected plan;
• on other terms shown in the interface.

10.2. Available periods may include:

• 24-hour trial;
• 1 month;
• 3 months;
• 6 months;
• 1 year.

10.4. The user shall verify:

• plan parameters;
• access period;
• currency and payment method;
• amount due;
• correctness of payment details.

11.1. Support is provided through:

• email: support@credovpn.ru;
• Telegram: @credovpnsupportbot;
• credovpn.ru;
• other official channels.

11.2. Support covers:

• service access;
• WireGuard connection;
• payment and subscription issues;
• refunds;
• basic diagnostics within the supported scenario.

11.3. Support does not guarantee resolution for issues caused by:

• unsupported apps;
• user actions;
• user hardware specifics;
• local network, ISP, device, or software limits;
• third-party services or programs.

12.1. The Contractor may:

• change service structure, components, parameters, and interface;
• change plans, servers, payment methods, and features;
• restrict or terminate access for Agreement breaches;
• set technical usage limits;
• suspend the service for maintenance;
• update policies and terms;
• decline support unrelated to supported use.

12.2. The Contractor may take reasonable protective measures, including:

• limiting suspicious activity;
• blocking abusive connections;
• limiting repeated trial use;
• restricting access pending investigation when fraud or violations are suspected.

13.1. The user is responsible for:

• accuracy of provided information;
• lawful use;
• security of devices and credentials;
• compliance with this Agreement;
• consequences of sharing configs/access;
• consequences of unsupported apps.

13.2. If the user’s actions cause:

• infrastructure damage;
• disputes with third parties;
• Contractor losses;
• blocking or investigations by third parties;
• extra costs to investigate abuse,

14.2. The Contractor does not guarantee:

• absolute uptime;
• operation in every country, network, and device;
• absence of restrictions from ISPs, regulators, datacenters, payment intermediaries, or others;
• compatibility with all devices and programs;
• operation through unsupported apps.

14.3. The Contractor is not liable for:

• inability to use the service for reasons beyond the Contractor;
• issues caused by the user;
• losses from use or inability to use;
• unlawful use by the user;
• third-party actions;
• traffic throttling, filtering, or blocking by third parties;
• indirect losses, lost profit, data loss, reputational harm, or other indirect consequences.

16.2. By using the service, the user agrees to processing as needed for:

• access;
• payments;
• support;
• security;
• Contractor obligations.

17.1. The Contractor may suspend or terminate access if:

• this Agreement is breached;
• there is abuse or fraud;
• there is unauthorized use;
• third-party rights are infringed;
• unsupported scenarios bypass service limits;
• other grounds under the Public Offer, service rules, or law apply.